FAQs

If you have concerns about your recent service, please reach out to us so we can address them. We genuinely care about your satisfaction and want to make things right. To resolve any issues, please contact us and ask for our Director of Operations. They will review your appointment and work with you to find a solution.
We strive to ensure that any mistakes or unfinished work are corrected at no additional cost, as long as they are reported within two weeks of your service. If you’re unable to come back within that time frame, we may not be able to offer a redo or refund. We appreciate your understanding and look forward to helping you feel satisfied with your experience.

call, text, or schedule online. We offer DIY booking right from the website—just click here. A credit card is required for all appointments.

Please note that all listed prices are base rates. The final cost will be determined based on factors such as the length and thickness of your hair, the amount of color applied, and the time required to complete your service. Each appointment is unique, so the final price will be tailored to your specific needs and preferences.

For any service beyond a routine maintenance touch-up or a standard follow-up appointment, we highly recommend scheduling a consultation. If you're considering a significant change or transformation in your haircut or hair color, an in-person consultation with one of our hair color experts or master stylists is essential. This allows us to provide you with a personalized beauty plan and a realistic pricing estimate tailored to your specific needs and desired results.

Every hair color service is unique, and pricing can vary based on your individual hair history and the specific goals you want to achieve. The cost and number of appointments required are tailored to your personal beauty plan, which your hair colorist will create to help you reach your desired look. The final price will depend on several factors, including how long it has been since your last appointment and the time and products needed for the current service. Longer intervals between appointments may require additional products and time, which can affect the overall cost. Your hair colorist will guide you through this process to ensure you achieve beautiful results while understanding the pricing involved.

At Harlow Beauty and Hair Salon, we understand that life can be unpredictable, and plans may change. However, to ensure fairness and efficiency in our scheduling, we have implemented the following policy regarding cancellations and no-shows:

1. Notification: We kindly request that you provide at least 48 hours' notice if you need to cancel or reschedule your reservation. This allows us to offer your slot to another guest on our waiting list.
2. Cancellation Fees: In the event of a cancellation or rescheduling within less than 48 hours of your reservation, a cancellation fee of 50% will be charged.  In the event of a cancellation or rescheduling within 24 hours or less of your reservation, a cancellation fee of 100% will be charged. This fee compensates our service providers for the time reserved for your reservation. 
3. No-Show Policy: Failure to attend your reservation without prior notification will be considered a no-show. A no-show fee equivalent to 100% of the service cost will be charged.
4. Account Balance: Any outstanding cancellation or no-show fees will result in a balance on your account. This balance must be paid in full before any future reservations can be made. We appreciate your understanding and prompt settlement of any outstanding fees to maintain a smooth booking process for all guests.
5. Repeated Cancellations/No-Show : We value your patronage, however multiple cancellations or no-shows may indicate a need for a different booking approach. Therefore, guests with a history of two or more no-shows or last-minute cancellations may be required to pay a non-refundable upfront fee for future reservations. This fee will be applied to your service cost at the time of your reservation.

We strive to provide exceptional service to all our guests and appreciate your cooperation with our cancellation and no-show policy. This policy helps us maintain a high standard of service and availability for all our valued guests, including you.

For any questions or to manage your reservations, please contact us at 512-812-9012

Thank you for choosing Harlow Beauty and Hair Salon for your beauty needs.

This policy is crafted to ensure clarity and fairness for both the guests and Harlow Beauty, emphasizing the importance of respecting the time and schedule of the salon professionals.

All guests get to enjoy one complimentary bang trim in between reservations with your stylist only.

Hair extensions represent a significant investment and commitment, and we want to ensure you receive the best possible results. The process begins with a thorough consultation to guarantee that the extensions meet your expectations and blend seamlessly with your natural hair.

During your in-person consultation, you’ll have the opportunity to meet with one of our expert extension specialists. This meeting is essential for several reasons:

1. Personalized Assessment: Your stylist will assess your current hair condition, discuss your desired look, and understand your unique needs. This helps in selecting the most suitable extensions for you.
2. Color and Texture Matching: We will match the extensions to your natural hair color and texture to ensure a flawless blend. This involves choosing the right shade and texture that complements your existing hair for a natural appearance.
3. Quantity and Appointment Duration: Based on the consultation, your stylist will determine the exact amount of hair needed and provide an estimate of how long the installation will take. This ensures that we order the correct quantity of extensions and allocate sufficient time for your appointment.

NEW Customized Hair Color pricing FAQ

Here at Harlow Beauty  we believe in charging with Integrity and compensating our team accordingly. We’ve noticed in our industry there’s a lot of “grey area” when it comes to charging, specifically with color. 

The price of color has continued to increase and today’s trends require us to use so much more color. In any given service it could require us to use 4-6 different colors, multiple developers, lighteners and/or toners to achieve the look that you desire for your hair.

Now you don’t have to worry about a thing, thanks to the latest color measurement technology. This technology has broken down the price of colors, lighteners and developers by the gram allowing us to instantly tell you what your projected “parts” Eufora Hair Color charge will be. 

Breaking down “parts” which is the haircolor used from “labor” which is the technical service like a balayage, highlight or color, this has simplified the process. You know when you take your car in for service and the price is higher than they quoted you, most likely they needed to use more oil. Same thing with hair color. If I need to add an extra 20 grams of color to achieve the look you desire, I can plug it into our color measurement technology to give an exact charge, that way there are no surprises at the register. 

Revolutionizing the way we charge helps guarantee you're happy with the look you receive and the price you pay. VISH has made it possible to bring you a transparent way of charging here at Harlow Beauty.

Why are you making this change?

        To ensure that we can continue providing the quality of service you’ve become accustomed to, we’ve separated out our service pricing + product used to create more transparency and not just raise color pricing across the board. We want to make sure it is clear and exactly what our guests are paying for with each hair color service.

How will this affect my ticket?

        Your color service price is listed, and there will be an added  Transparent chemical hair color charge added to your ticket for the product used on your service.

Will I end up paying more?

        To ensure that we can continue to deliver the quality of service you have become accustomed to, we are shifting the way our pricing is structured and only adding the exact cost of color used. Your ticket will include the charge for today’s service performed (color/cut, balayage, highlight and any haircuts added) by your stylist and the cost for only the exact amount of Color used on your hair during your service.